Terms and conditions

Please take a moment to review our complete service agreement, which outlines the terms and conditions between you, the “Customer,” and us, Fresh Green Cleaning Corporation (FGCC). By using our cleaning services, you agree to be bound by the terms and conditions detailed below. If you have any questions, please don’t hesitate to contact us at freshgreencleaning.c@gmail.com.

Our 100% Satisfaction Guarantee

We are committed to your complete satisfaction. Our 100% Satisfaction Guarantee is valid for seven days after our service is completed.

If for any reason our work does not meet your expectations, you must notify us within five days. Upon receiving a clear, written list of the issues from your real estate agent or landlord, we will send our team back to rectify them at no extra charge. This will be done within 48 hours of us receiving the report.

Please note that our guarantee does not cover the normal accumulation of dust that occurs after the cleaning service is finished. Activities like “open homes” can speed up this process, and we are not responsible for dust settlement that happens between our service and the final inspection.

Job quotations

When we provide a quote without a prior on-site inspection, it is an estimate based on the information we have at the time. This quote assumes average room sizes and a property in a reasonably clean condition.

Please be aware that the final price may be adjusted if the actual state of the property, its size, or your cleaning requirements differ from what was initially discussed. In such cases, we reserve the right to reschedule or cancel the booking as necessary

Additional Service Fees

Please be aware that additional charges may apply for work that falls outside our standard service agreement. These “variation works” are billed at a rate of A$40.00 per hour, per representative.

Additional fees may be incurred for the following reasons:

  • Neglected or heavily soiled properties that require more time than a standard cleaning.
  • Properties with pets and/or small children that have caused excessive wear.
  • Larger-than-average dwellings with multiple living areas, media rooms, etc.
  • Additional travel time for key collection and return.
  • Wasted time due to access issues or if the property is not ready for cleaning.
  • The need to move heavy equipment (e.g., a carpet machine) to higher floors or move furniture to complete the cleaning.
  • The cost of parking, if not provided by the customer

Carpet cleaning

Our standard steam carpet cleaning service is designed to remove everyday dirt, grime, and most clear liquid spills. However, please note that there may be an additional charge for heavily soiled carpets.

While we always strive for the best possible results, the outcome can vary depending on the condition of your carpet. We cannot guarantee the removal of permanent stains or guarantee a specific result, as factors such as wear and discoloration may become more visible once the dirt is removed.

Payment

At the commencement of service full payments must be made in cash or by credit card:

Cash must be made directly to a FGCC representative at the commencement of the service; A surcharge will be added to the total amount of payment when using credit or debit card – 1.5% for Mastercard/Visa and 3% for AMEX/Diners Club.

Our Cancellation Policy

To ensure we can provide a reliable and professional service for all our clients, we require a minimum of 48 hours’ notice for any service cancellation or change.

Failure to provide proper notice will result in the following fees:

  • Cancellation Fee: A $100 fee will be charged if you cancel your service with less than 48 hours’ notice.
  • No-Show Fee: If we arrive for a scheduled service and are unable to access the property, a $100 fee will be charged to cover our administrative and travel costs.
  • Property Not Ready: If our team arrives and the property is not ready to be cleaned (e.g., tenants are still moving out), a $40 per hour, per representative disruption fee may be applied. If we must cancel the service entirely, a $100 fee will be charged.

Health and safety risks

The customer understands and agrees that:

  • Our team is authorised to perform a safety analysis of the premises before beginning any work.
  • We reserve the right to refuse or stop a job at any time if our cleaner determines that the work poses a risk to their health or safety.

Our Liability Policy

We will inform you of any damage or breakage to your property that occurs during our service. However, please note that we are not responsible for the repair or replacement of items that are broken or damaged due to pre-existing wear and tear, improper installation, or faulty assembly. We are also not liable for the loss of any personal property that is accidentally disposed of with waste.

Additional Services and Fees

  • Walls: If walls are heavily marked or stained, additional charges may apply due to the extra time required for cleaning.
  • Blinds: Our standard service does not include blind cleaning. Blinds that are heavily soiled, greasy, or have a significant amount of mould may require a specialised and time-consuming cleaning process, which will incur additional charges.